Help

Use this section for short answers and problem-solving pages. FAQ-style answers and troubleshooting belong together here.

Start here

• Contact Bull Bitcoin Support
• Common questions
• Balance is not loading or is incorrect
• Transaction history is not loading
• Swap is stuck pending
• Swap failed or funds were not refunded
• App startup error or crash
• Recovery shows the wrong balance
• Hardware wallet balance is not loading
• KYC pending
• Funding method unavailable
• Payment failed
• Invoice expired
• Ledger problem
• BitBox problem
• Share logs with support

Support safety

Only use official Bull Bitcoin support paths. Never trust social-media accounts or direct messages claiming to work for Bull Bitcoin, and never share recovery words, backup keys, PINs, passwords, or vault files.

How this section should work

Short answers should stay short and link to canonical pages. Problem pages should diagnose symptoms, explain likely causes, and guide the user toward a fix or support escalation.