Common Questions
Short answers to common BULL Wallet questions. Longer explanations link to the relevant guide or help page.
Check that you are running the latest app version, have a working internet connection, and are connected to a working Electrum server. If you use your own server, try switching back to the default Bull Bitcoin server. If the issue persists, contact support from inside BULL Wallet.
The most common cause is importing the wrong account or derivation path. Export the correct xpub or descriptor from the hardware wallet, then allow time for BULL Wallet to sync if the wallet has a long transaction history.
Make sure you are running the latest app version, keep the app installed while the swap is pending, restart the app, and allow time for the refund or claim process to complete. Contact support from inside BULL Wallet if it remains unresolved.
Bull Bitcoin exchange features are not available in every region. Availability may depend on your country, platform, account status, and app version.
Make sure you are running the latest app version, restart the app, and allow time for the swap state to update. Do not delete the app while a swap is waiting to be claimed or refunded.
Check your internet connection and try a trusted Wi-Fi network if mobile data does not work. Encrypted vault recovery may require Tor connectivity, which some networks, providers, or countries block.
Default BULL Wallet wallets do not support adding a passphrase after creation. You can import an existing seed with a passphrase through the import wallet option.
Yes. The same hardware wallet can be used with multiple software wallets. Be mindful that monitoring your full hardware wallet balance on a mobile wallet can have privacy tradeoffs.
Yes. A watch-only wallet lets you view balances and receive funds without exposing private keys. Spending requires a separate signing flow with the hardware wallet.
Swaps from Bitcoin on-chain can require a block confirmation. During periods of high network fees or slow confirmations, the process can take longer than usual.
BULL Wallet can send to LNURL addresses. LNURL receive support should be confirmed against the current app version before relying on it.
Auto-swap is based on the configured Instant Payments wallet threshold. Check the Auto Transfer settings page for the current threshold behavior and fee controls.
Check your internet connection and server status. If the signed transaction or PSBT was created by a hardware wallet, verify that the transaction data is valid before trying again.
Yes. You can import multiple wallets through the Import Wallet function in Bitcoin Settings.
Exchange integration behavior can differ by platform and app version. Confirm you are using the latest app version and contact support from inside BULL Wallet if exchange login is unavailable.
Unconfirmed means a transaction has been broadcast but has not yet been included in a Bitcoin block. Pending balance is the wallet's display for funds affected by a transaction before final confirmation.
Yes. BULL Wallet exposes settings for custom Electrum servers and Recoverbull server configuration. Use these options only if you understand the server address, network, and recovery implications.
A startup error is usually caused by a temporary crash, incomplete update, or corrupted app state. Restart the app first. Do not uninstall unless your backup or recovery path is available.
Transaction history may be missing because the wallet has not fully synced, the network connection is unstable, or the selected server is unavailable. Refresh the wallet, restart the app, and share support logs if it continues.
No. Payjoin can improve transaction privacy in specific ways, but it should not be described as making Bitcoin anonymous.
Payjoin fee behavior depends on the transaction and wallet implementation. The final BULL Wallet answer should be verified against current app behavior before making specific fee claims.
Both sides of a Payjoin transaction need compatible Payjoin support. If the other wallet does not support Payjoin, behavior depends on the app's verified fallback flow.
The final answer should describe BULL Wallet's verified fallback behavior. Do not assume whether the app cancels, retries, or sends a regular transaction until confirmed.
Recoverbull should be explained as an encrypted backup system, not as custody of spendable funds. The exact architecture and limits should be verified before publishing final security claims.
BULL Wallet is designed as a self-custodial wallet. Final support copy should clearly explain what Bull Bitcoin can and cannot access using verified current app behavior.
Recovery depends on the backup methods you completed before losing the device. Use the physical backup or verified Recoverbull recovery flow.
The physical backup remains the core recovery material. Recoverbull should be treated as an additional backup path unless product review confirms otherwise.
Confirm you restored the correct wallet, wait for sync to complete, and check whether the wallet type, account, or derivation path differs from the original setup.